CreativeX - Notice history

We have finished reprocessing the work affected between 06:26 and 11:16 UTC on 21 October. If you submitted pre-flights through the API during that time, you will need to resubmit them. All systems are working normally. If anything from that period still looks wrong, please contact support. We’re sorry for the disruption.

We have fixed the issue and the platform is working normally again. Between 06:26 and 11:16 UTC today, some actions in the platform failed or did not finish. These included pre-flight submissions (in the app and through the API), report and CSV exports, guideline check updates and some email notifications.

We are now reprocessing the work that was affected. Most of it should complete without any action from you. If a pre-flight submission, export or report you started during that time is still missing or shows an error, please submit it again or contact support.

We will post another update when the reprocessing is complete.