Duration: 9 hours and 38 minutes

Affected Components: ,

Oct 21, 15:57:55 GMT+0
Resolved - We have finished reprocessing the work affected between 06:26 and 11:16 UTC on 21 October. If you submitted pre-flights through the API during that time, you will need to resubmit them. All systems are working normally. If anything from that period still looks wrong, please contact support. We’re sorry for the disruption..

Oct 21, 11:30:41 GMT+0
Monitoring - We have fixed the issue and the platform is working normally again. Between 06:26 and 11:16 UTC today, some actions in the platform failed or did not finish. These included pre-flight submissions (in the app and through the API), report and CSV exports, guideline check updates and some email notifications. We are now reprocessing the work that was affected. Most of it should complete without any action from you. If a pre-flight submission, export or report you started during that time is still missing or shows an error, please submit it again or contact support. We will post another update when the reprocessing is complete..

Oct 21, 11:18:49 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Oct 21, 06:20:00 GMT+0
Identified - We believe we have identified the issue and are working on a fix. Platform should still be accessible, but the API, Pre-Flight, Export and some other services are experiencing an outage..

Duration: 2 hours

Affected Components: ,

Aug 8, 18:06:00 GMT+0
Completed - Maintenance has completed successfully.

Aug 8, 16:06:01 GMT+0
Identified - Maintenance is now in progress.

Aug 8, 16:04:50 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Duration: 13 hours and 44 minutes

Affected Components: ,

Jul 1, 17:43:54 GMT+0
Resolved - This incident has been resolved..

Jul 1, 16:43:59 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jul 1, 15:41:30 GMT+0
Identified - We believe we have identified the issue and are working on a fix..

Jul 1, 04:00:00 GMT+0
Investigating - We are currently investigating this incident..

Duration: 10 hours and 58 minutes

Affected Components:

May 19, 04:28:10 GMT+0
Resolved - This incident has been resolved..

May 18, 19:00:05 GMT+0
Identified - We have found the issue and are working on a fix.

May 18, 17:29:57 GMT+0
Investigating - We are currently investigating this incident..

Duration: 4 minutes

Affected Components:

May 13, 15:52:25 GMT+0
Resolved - API is now operational! This update was created by an automated monitoring service..

May 13, 15:47:55 GMT+0
Investigating - API cannot be accessed at the moment. This incident was created by an automated monitoring service..

Duration: 7 minutes

Affected Components:

May 13, 15:52:45 GMT+0
Resolved - app.creativex.com is now operational! This update was created by an automated monitoring service..

May 13, 15:45:15 GMT+0
Investigating - app.creativex.com cannot be accessed at the moment. This incident was created by an automated monitoring service..

Duration: 2 hours and 6 minutes

Affected Components: ,

May 6, 16:06:25 GMT+0
Resolved - This incident has been resolved..

May 6, 14:00:30 GMT+0
Identified - We have identified the issue and 2e are continuing to work on a fix for this incident..

Duration: 3 minutes

Affected Components:

Nov 21, 14:22:55 GMT+0
Resolved - API is now operational! This update was created by an automated monitoring service..

Nov 21, 14:19:55 GMT+0
Investigating - API cannot be accessed at the moment. This incident was created by an automated monitoring service..

Duration: 6 minutes

Affected Components:

Nov 21, 14:23:16 GMT+0
Resolved - app.creativex.com is now operational! This update was created by an automated monitoring service..

Nov 21, 14:17:15 GMT+0
Investigating - app.creativex.com cannot be accessed at the moment. This incident was created by an automated monitoring service..

Duration: 2 hours and 10 minutes

Affected Components:

Nov 18, 14:35:15 GMT+0
Resolved - app.creativex.com is now operational! This update was created by an automated monitoring service..

Nov 18, 12:25:14 GMT+0
Investigating - app.creativex.com cannot be accessed at the moment. This incident was created by an automated monitoring service..

Duration: 1 minute

Affected Components:

Nov 18, 11:48:55 GMT+0
Resolved - API is now operational! This update was created by an automated monitoring service..

Nov 18, 11:47:55 GMT+0
Investigating - API cannot be accessed at the moment. This incident was created by an automated monitoring service..

Duration: 2 minutes

Affected Components: ,

Nov 18, 14:55:00 GMT+0
Resolved - This incident has been resolved - The root cause was a global Cloudflare outage. .

Nov 18, 11:47:19 GMT+0
Resolved - app.creativex.com is now operational! This update was created by an automated monitoring service..

Nov 18, 11:45:18 GMT+0
Investigating - app.creativex.com cannot be accessed at the moment. This incident was created by an automated monitoring service..

Duration: 19 minutes

Affected Components:

Sep 2, 21:20:15 GMT+0
Resolved - app.creativex.com is now operational! This update was created by an automated monitoring service..

Sep 2, 21:01:14 GMT+0
Investigating - app.creativex.com cannot be accessed at the moment. This incident was created by an automated monitoring service..

Duration: 19 minutes

Sep 2, 21:19:55 GMT+0
Resolved - API is now operational! This update was created by an automated monitoring service..

Sep 2, 21:00:55 GMT+0
Investigating - API cannot be accessed at the moment. This incident was created by an automated monitoring service..

Duration: 25 minutes

Aug 19, 22:59:56 GMT+0
Resolved - API is now operational! This update was created by an automated monitoring service..

Aug 19, 22:34:55 GMT+0
Investigating - API cannot be accessed at the moment. This incident was created by an automated monitoring service..

Duration: 26 minutes

Aug 19, 23:00:15 GMT+0
Resolved - app.creativex.com is now operational! This update was created by an automated monitoring service..

Aug 19, 22:34:15 GMT+0
Investigating - app.creativex.com cannot be accessed at the moment. This incident was created by an automated monitoring service..

Duration: 52 minutes

Affected Components: ,

Aug 9, 22:52:17 GMT+0
Completed - Maintenance has completed successfully..

Aug 9, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 9, 22:00:00 GMT+0
Identified - The CreativeX site will be undergoing scheduled maintenance this weekend and will be unavailable for approximately one hour on Saturday August 9 starting at 3PM Pacific.