CreativeX - APIs & Background Services – Incident details

All systems operational

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APIs & Background Services

ResolvedMajor outage9 hours 37 minutes

Affected

app.creativex.com

Partial outage from 6:20 AM to 11:18 AM, Degraded performance from 11:18 AM to 11:30 AM, Operational from 11:30 AM to 3:57 PM

API

Major outage from 6:20 AM to 11:18 AM, Degraded performance from 11:18 AM to 11:30 AM, Operational from 11:30 AM to 3:57 PM

  • ResolvedUTC

    We have finished reprocessing the work affected between 06:26 and 11:16 UTC on 21 October. If you submitted pre-flights through the API during that time, you will need to resubmit them. All systems are working normally. If anything from that period still looks wrong, please contact support. We’re sorry for the disruption.

  • UpdateUTC

    We have fixed the issue and the platform is working normally again. Between 06:26 and 11:16 UTC today, some actions in the platform failed or did not finish. These included pre-flight submissions (in the app and through the API), report and CSV exports, guideline check updates and some email notifications.

    We are now reprocessing the work that was affected. Most of it should complete without any action from you. If a pre-flight submission, export or report you started during that time is still missing or shows an error, please submit it again or contact support.

    We will post another update when the reprocessing is complete.

  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • IdentifiedUTC

    We believe we have identified the issue and are working on a fix. Platform should still be accessible, but the API, Pre-Flight, Export and some other services are experiencing an outage.